I help organizations rethink their strategies, experiences, and transformations—blending design, innovation, and business impact.
Over the past two decades, I have led creative teams, shaped design-driven strategies, and delivered tangible results across mobility, media, arts, and the public sector.
My approach is both unconventional and pragmatic: I challenge assumptions, craft compelling end-to-end experiences, and work closely with confident, driven people who want to push boundaries and transform organizational cultures.
Currently, I’m a Senior Manager in Strategy & Experience at Capgemini in Paris, France, focusing on customer experience, digital transformation, and sustainability.
Subjects of Interest
🚀 Customer Experience & Service Design –
crafting seamless, intuitive, and impactful journeys
🚆 Transit & Mobility Innovation –
rethinking complex user flows and accessibility
🔄 Culture Transformation & Change Management –
enabling organizations to embrace new paradigms
Recognition
🏆 Webby Award (The New York Times, 2015)
🏆 Red Dot Communication Design (Associated Press, 2012; The New York Times, 2014)
🏆 Design for Experience Award (Boston Public Schools Discover, 2013)
OZY made a video with me on the ability of governments to better communicate their value to residents through clearer visual identity.
© 2021, David Jalbert-Gagnier